Payment and Returns Policy:
General Warranty Description:
All of the Pool Showers come with a manufacturer warranty for your Peace of Mind.
For Terms & Conditions, please see below:
-Stainless Steel Frame is covered under the manufacturer's warranty for 10 Years from the date of purchase (subject to no evidence of the use of corrosive or abrasive cleaners)
-All Components are covered under the manufacturer's warranty for 12 months from the date of purchase
How to Claim:
In the unlikely event you need to make a warranty claim, please follow the following procedures:
For all exchanges and claims: please remember to include ALL of the following information to enable us to process your query without delay:
- The full name of the person who originally ordered the product
- Best contact number
- All associated tracking numbers
-A detailed description of the reason for exchange or the details of the claim
-Photos of the issue with the product
This warranty specifically does not obligately Pool Showers in any way regarding labor performed during installation. In the event that any issues/damage to the shower unit occurs due to incorrect installation, Pool Showers will not be held responsible.
Delivery Fees During Claim:
Please note, delivery fees are not covered by warranty. Warranty applies to the manufacturing fault of the product only. The buyer will be responsible for all freight/delivery charges if the replacement of the faulty product/components is required.
In the unlikely event of you receiving an incorrect product, please contact us within 48 hours of receipt of the product for replacement. Verification will be required which may or may not include requests for photographic support. Please do not throw out or destroy the box the product came in as it will need to be re-packaged so it can be returned safely back to the warehouse.
Unauthorized Returns/Refused Shipments
Refused shipments are considered unauthorized returns and are subject to a 30% restocking fee. Freight charges are non-refundable.
Damage in Transit
The customer, or customer's agent, must be present at the time of delivery to carefully inspect all packages and items for damage or missing materials. If there are missing items or damage it must be clearly noted, at the time of the delivery, by the customer on the original consignment note. Immediately contact Pool Showers and send copies of the consignment note. At discretion and upon acceptance of the claim by the carrier, Pool Showers will send a replacement item(s) or refund the damages.
All consignments are sent out and signed for in good order and condition. We do understand that the receiver/customers cannot always inspect all goods prior to signing for them. However, we do need you to report any damages to us within 24 hours of receipt. This way all parties are protected by Insurance and we all can avoid any embarrassing and disappointing situations. Otherwise, all damages reported after this period of time will not be covered by Insurance at all.
We take issues with damages very seriously and are always focusing on ways to ensure they do not happen. We do this through training of dock loading staff and also by continually looking at our systems and how we can improve what we do.
The last thing we want is to have a disappointed customer. We want to ensure we provide you with the best possible service we can with the resources we have available so these bad situations can be avoided, and where they do occur, that it's a painless process to resolve.
Assuming that the goods are subject to an appropriate domestic/household policy of insurance taken out by you our customers as part of your home and property insurance, we respectfully suggest that you promptly lodge a claim with your insurer.
Please be assured that we greatly value your custom and of our ongoing commitment to consistently and efficiently satisfying your future needs.